Frequently Asked Questions
DO I NEED AN ACCOUNT TO ORDER?
Yes, you have to register an account to purchase our product(s) and also it can give you a faster way to checkout and payment and you don’t have to retype your address every time you want to purchase our products.
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AFTER I MADE THE ORDER, HOW LONG DO I HAVE TO MAKE THE PAYMENT?
You have 24 hours to make the payment before your order is automatically cancelled by the system.
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IS IT POSSIBLE TO ORDER SOLD OUT ITEMS?
You can email us at officiale.fromk@gmail.com or Whatsapp us at +6282298988339 and tell us what you would like to have. We might be considering to restock it, or perhaps the items are available in our stockists.
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DOES FROMK SHIP TO MULTIPLE ADDRESSES?
Yes, we ship to multiple addresses but you must make separate order for each address.
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CAN I ADD ITEMS AFTER I CHECK OUT?
Unfortunately you can’t, because after checking out your order is automatically recorded by the system. If you want to add more items, kindly make a new order and notify us via email officiale.fromk@gmail.com, or Whatsapp +6282298988339 to combine your shipping.
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CAN I PAY BY CREDIT CARD?
Yes, we accept many ways of payments through Midtrans Payment Gateaway.
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HOW SOON CAN I GET MY ORDER?
After you made an order and your payment, we will process the order the NEXT DAY / in 24 hours, unless it is a pre-order order. For pre-order item(s), we will notify you when will it be ready for shipment.
Please note that FromK process is only checking the payment, preparing, and delivering the goods to the shipping company. After that, the shipping company needs certain amount of time to deliver it to you, varies from 1-5 working days for domestic and 3-14 working days for international deliveries.
In short, from confirmation time the order will arrive earliest in 3 days. For more info, please refer to Shipping Policy.
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CAN I TRACK MY ORDER?
Kindly email officiale.fromk@gmail.com or contact us through our WhatsApp at +6282298988339 so we can check and get back to you manually.
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CAN I GET MY ORDER EARLIER?
If you want to get it earlier (earliest within 2 days after the payment is made) please choose EXPRESS shipping upon the check out or contact our customer service to send it via Gojek/Grab for Jabodetabek area or other courier services.
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I HAVEN’T GOT MY ORDER, IT HAS BEEN LATE FOR COUPLE DAYS. WHERE IS MY ORDER?
Kindly email us to officiale.fromk@gmail.com or WhatsApp us at +6282298988339.
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IS MY PERSONAL INFORMATION KEPT CONFIDENTIAL?
FromK guarantees to keep all of the information you have provided private and safe. We will not disclose it to any other parties.
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I HAVE RECEIVED MY PACKAGE. UNFORTUNATELY, THERE IS SOME DEFECT IN THE PRODUCT. WHAT SHOULD I DO?
We deeply apologize for our error. Kindly send an e-mail to officiale.fromk@gmail.com or WhatsApp us at +6282298988339. For more information, please refer to Return and Exchange.
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HOW DO I RETURN OR EXCHANGE AN ITEM?
Please read our Return and Exchange or the slip we have provided in the package you have received.
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HOW TO ORDER FOR INTERNATIONAL SHIPPING?
You may email us for international order officiale.fromk@gmail.com or WhatsApp us at +6282298988339.
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CAN I EXCHANGE OR RETURN SALE ITEM(S)?
Any merchandise marked “SALE” cannot be exchanged or returned.
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DO YOU HAVE ANY STORES?
Not yet, but hopefully soon.